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RETURNS AND EXCHANGES

U.S. / Domestic Orders:

Customer satisfaction is our biggest priority and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on unworn and unwashed merchandise within 30 days of receiving an order.

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

*Exchanges do not hold items until the return items have been shipped to our facility

 

Exchanges - Free Return Label

Fit wasn't quite right, or color wasn't what you thought? The cost to exchange is on us!

Online Credit - Free Return Label

Perfect if you know you'll buy something in the near future, but aren't quite sure what you want right now. This is your best option!

Refund - Shipping Fee For a Return Label

Your refund will be processed back onto your original payment method once your return has been received and inspected (Processed between 2-7 business days from the return delivery date). We charge a fee to have it shipped back which will be deducted from your refund total.

*Sale Items Cannot Be Returned or Exchanged As They Are Final Sale 

When starting an exchange, items will not be held until return has been sent and processed, items are subject to become out of stock before returns are processed. If your return is processed after an item becomes out of stock you will be issued store credit which you can use towards your next order.

Also please keep in mind returns are not processed until they have either been sent or delivered back to our facility.

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Click Here To Start A Return

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International Orders:

Customers are responsible for paying all customs and return shipping fees. We have no control over customs fees and they vary from country to country.

Please include an exchange/return instruction message inside the package with below-mentioned details:

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   ORDER NUMBER  
   IS IT A RETURN OR EXCHANGE?
   ITEM YOU WANT IN EXCHANGE

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All returns and exchanges should be mailed back to:

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Wildr Hat Co,
4185 Blue Star Hwy

Holland, MI 49423

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Returns will be processed between 2-7 business days from delivery date

If you need further assistance with your return or exchange:

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Call us at (616) 546-3303 | Monday - Friday 9:00am to 5:00pm EST or email us directly at info@wildrhatco.com

  • Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags or it may be rejected

  • Personal items aren't eligible for returns

  • We reserve the right to adjust returns if original items are not received in new condition

  • We do not offer exchanges on out-of-stock items, If the item(s) are out of stock for the exchange a refund will be issued for the items returned

  • You will receive an email from us when the return or exchange is processed

  • We do NOT refund original shipping charges when your order was first placed

 

Shipping and Handling Times:

95% of all orders are shipped out within 1-2 business days! Overnight, Second Day, and Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or U.S. holidays will be shipped on the following business day. 

The cut-off time for same day shipping for Overnight, Second Day, Priority Orders, and DHL Worldwide Express is 10am EST. Any orders placed after that time will be shipping the following business day. 

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